![]() ![]() The following are the channels through which we connect to the CRM system.Ĭontinue to read SAP CRM tutorials with real time business scenarios, interview questions and many more updates. Access SAP CRM Technical Principles and Programming pdf and experience what this amazing book has to offer. Discover new customers and maintain better and long term relation with customers. SAP CRM Technical Principles and Programming free pdf download reveals the very authentic approach required to stay updated with the recent developments in this field.It is mainly used to find out the organizations short term goals. It can be employed on various customer interaction channels like Internet, mobile client, interaction center, etc. SAP Customer Relationship Management (SAP CRM) is the important module of SAP Business Suite.CRM covers all the important activities of customer focused activities like Sales, Marketing, Services, etc.SAP CRM module can be integrated with other SAP modules like SAP SCM (Supply Chain Management), SAP SD (Sales & Distribution), SAP PLM (Product life cycle management), SAP SRM (Supply Relationship management) and with various SAP applications.
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